Policy and Terms & Conditions
Welcome to Toddler Town Playcenter! We are committed to providing a safe and enjoyable environment for toddlers and their caretakers. By using our facilities, you agree to the following terms and conditions:
1. Acceptance of Terms
By entering Toddler Town Playcenter, you agree to comply with these terms and conditions. If you do not agree, please refrain from using our services.
2. Eligibility
Our facilities are designed for toddlers aged 8 months-6 years. All children must be supervised by a parent or guardian at all times.
3. Admission Policies
- Ticket Purchase: Admission fees must be paid prior to entering the playground. We accept cash and credit/debit cards. Processing fees apply only to credit/debit card purchases.
- Waiver of Liability: All visitors are required to sign a waiver of liability upon entry. Parents and guardians are responsible for ensuring the safety and well-being of their children. Toddler Town is not responsible for watching unattended and children and reserve the right to call the police if a child has been left at the facility without a guardian.
4. Safety Guidelines
- Supervision: Parents and guardians must supervise their children at all times.
- Health Precautions: Children exhibiting symptoms of illness (such as fever, cough, or rash) should not enter the playground. We reserve the right to check temperatures upon entry.
- Equipment Use: Children must use equipment as intended and according to age recommendations. Misuse of equipment is prohibited.
5. Behavior Policy
- Respectful Conduct: All visitors are expected to treat each other with respect. Bullying, aggressive behavior, or indecent language will not be tolerated.
- Cooperation with Staff: Visitors must comply with instructions from staff members at all times.
6. Personal Belongings
Toddler Town Playcenter is not responsible for lost, stolen, or damaged personal belongings. Please keep personal items supervised and secure.
7. Food and Drink Policy
Food and beverages are allowed in designated areas only. Please dispose of all waste in the appropriate containers. Allergies should be communicated to staff.
8. Photography and Video Recording:
Photographs and videos may be taken for promotional purposes. If you do not wish for your child to be photographed, please inform the staff upon entering the facility.
9. Cancellation and Refund Policy
Cancellation Policy
- Notice Requirement: Cancellations must be made at least 24 hours prior to your scheduled admission date and time to qualify for a refund or credit.
- Refunds: If you cancel your reservation with the required notice, your admission fee will be refunded to the original payment method or credited for future use. Cancellations made less than 24 hours before the scheduled date will not be eligible for a refund or credit.
Reschedule Policy
- Notice Requirement: To reschedule your visit, a request must be made at least 24 hours in advance of your originally scheduled date and time.
- Availability: Rescheduling is subject to availability. We will do our best to accommodate your preferred date and time.
- Fees: There are no additional fees for rescheduling, provided the request is made within the required notice period.
- Party Room/Private Events: Due to limited availability for scheduling the party room, deposits are non-refundable. Rescheduling must be requested a minimum of 48 hours in advance.
10. Changes to Terms and Conditions:
Toddler Town Playcenter reserves the right to modify these terms and conditions at any time. Changes will be posted on our website and will take effect immediately upon posting.
11. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the state of Alabama.
By using our facilities, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
Store Credit Policy
Eligibility for Store Credit:
Store credit is available for purchases made at Toddler Town Playcenter when guests utilize our services, such as admissions, memberships, or merchandise.
Issuance of Store Credit:
Store credit will be issued for the total amount of the purchase price, excluding taxes and fees.
Store credit will be provided for requests made upon valid return of eligible items or services.
Expiration:
Store credit is valid for 12 months from the date of issuance.
After the expiration date, any unused store credit will be forfeited.
Usage:
Store credit can be applied toward future admissions, memberships, or merchandise purchases.
Store credit cannot be exchanged for cash and cannot be combined with other promotions or discounts, unless otherwise specified.
Non-transferability:
Store credit is non-transferable and can only be used by the original recipient.
Returns and Refunds:
Items purchased with store credit are not eligible for return or refund.
Services, such as party bookings, have separate cancellation and refund policies, which may affect store credit eligibility.
Changes to Terms:
Toddler Town Playcenter reserves the right to amend these terms and conditions at any time without prior notice.
Any changes will be posted on our website and will apply to store credit issued thereafter.
Please contact us for any additional questions 205-238-5611